Romy & Jacob inc. will gladly accept any unused, unwashed, or undamaged products returned within 10 days of the original purchase.
You must receive a Return Authorization form in order to return or exchange anything.
Merchandise refunds will only be made in the form of original payment. We do not refund shipping and handling charges, unless return is due to a manufacturing defect such as a tear, broken snap or zipper. Exchanges will incur additional shipping charges.
Receiving Credit for Your Return
Refunds are issued in the same form of the original payment within 30 days of receiving your return. Shipping and handling costs are non-refundable.
Warranties and Repair
Romy & Jacob is unable to guarantee items damaged caused by regular wear and tear. However, for any manufacturing defects, please contact us and we’ll be happy to help you.